FAQ's

Frequently Asked Questions


Adjudication (Parking Citations)

Q: I received a citation, what do I do?

A: You must either pay or appeal the citation within 21 calendar days from the citation issue date.

Q: Can I get a free pass on my first citation?

A: Every citation must go through an official review process, regardless if it's your first citation.

Initial Review (Level 1)/Appeal a Citation

Q: What is the citation appeal process?

A: Refer to the Appeal Process flowchart

Q: Why do I have to fill out a form? Why can't I just talk to you?

A: We need to keep a physical record of all citations that are reviewed.

Q: I already asked for an initial review this year. Can I request a review for a different citation?

A: Yes, you can submit a review request for every citation received.

Q: I have multiple citations I want to contest online. Can I put it all in one review?

A: No, you may only contest one citation per appeal submission.

Q: Do I have to pay my citation while I'm waiting for a decision on my request?

A: No. The processing of the citation is suspended until a decision has been made. If your request for cancellation is denied, our response will advise you of a new payment due date.

Q: How long does it take to receive the response?

A: It can take up to 90 business days. On average the response time is 30 business days.

Q: I missed the 21-day deadline. Can I contest it anyway?

A: No. The California Vehicle Code stipulates a parking citation is no longer eligible for review after the 21-day deadline.

Q: I do not agree with the results of my initial review request. What can I do now?

A: You may request an Administrative Hearing.

Administrative Hearing (Level 2)

Q: How do I request an Administrative Hearing?

A: Per the California Vehicle Code, request and payment of the citation must be received by the due date found on the Notification of Decision letter. Payment and request will be processed and a hearing date will be scheduled.

Q: I missed the deadline to request an Administrative Hearing. Can I still request an Administrative Hearing?

A: No. California Vehicle Code stipulates the citation is no longer eligible for an Administrative Hearing after the deadline has passed.

Q: How is the Administrative Hearing different from the Initial Review?

A: At the Administrative Hearing you will have the opportunity to meet with a third-party certified hearing examiner and explain your reasons for contesting.

Q: What happens if my citation is dismissed at the Administrative Hearing level?

A: The amount you paid will be refunded.

Q: What should I do if I want to request an Administrative Hearing but I can't make it to an appointment in person?

A: You can request an Administrative Hearing by Written Declaration. You will be able to submit your reasons for contesting, as well as additional information such as photos, additional evidence, etc.

Q: I made an appointment for an Administrative Hearing but I have a conflict, or, I forgot I had a hearing and didn't appear. Can I reschedule?

A: Appointments can be rescheduled up to one week prior to the hearing date. If you do not appear for your appointment, the case will be declared a "Fail to Appear" and all processing will conclude.

Q: I can't make it to my hearing; can I send someone else in my place?

A: No. The person who received the citation must be the person who appears at the hearing.

Q: When and how do I find out the results of the Administrative Hearing?

A: The results will be mailed to you via the U.S. Postal Service in the week following your hearing.